Return & Refund Policy

At Link Flame, we want you to be completely satisfied with your purchase. If something is not right, we are here to help. Please review our return and refund policy below.

30-Day Return Window

You may return most items within 30 days of the delivery date for a full refund. To be eligible for a return, items must be:

• Unused and in the same condition as when you received them
• In their original packaging with all tags and labels attached
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned once opened or used:

• Personal care products (skincare, haircare, oral care) that have been opened or used
• Food and beverage items (teas, snacks, supplements)
• Gift cards and digital products
• Final sale items marked as non-returnable at the time of purchase

If you receive a non-returnable item that is defective or damaged, please contact us immediately and we will make it right.

How to Initiate a Return

To start a return, please follow these steps:

1. Email our support team at support@linkflame.com with your order number and a brief description of the reason for the return.
2. Our team will review your request and respond within 1–2 business days with return instructions, including the return shipping address.
3. Package the item securely in its original packaging and ship it to the provided address.
4. Once we receive and inspect the returned item, we will process your refund.

Return Shipping Costs

Standard returns: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return arrives safely.

Defective or incorrect items: If you received a defective, damaged, or incorrect item, Link Flame will cover the return shipping cost. Please contact us and we will provide a prepaid return label.

Refund Processing

Once we receive your returned item and verify it meets our return conditions, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method used at checkout.

Please note that it may take an additional 3–5 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Defective or Damaged Items

If you receive an item that is defective, damaged during shipping, or materially different from what was described, please contact us within 7 days of delivery. We will provide:

• A full refund, including any return shipping costs
• Or a replacement item at no additional charge

We may ask you to provide photos of the defective or damaged item to help us improve our quality control and packaging processes.

Exchanges

If you would like to exchange an item for a different size, color, or variant, please contact our support team at support@linkflame.com. Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund for the returned item instead.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Check your bank or credit card statement again.
2. Contact your credit card company or bank, as processing times can vary.
3. If you have done both and still have not received your refund, please contact us at support@linkflame.com.

Questions?

If you have any questions about returns or refunds, please do not hesitate to contact us or email support@linkflame.com. We are happy to help.