LinkFlame

At Link Flame, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, create an account, or make a purchase. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

Create an account: name, email address, and password
Place an order: shipping address, billing address, and phone number
Make a payment: payment information (credit card numbers, expiration dates, and security codes are processed directly by Stripe and are never stored on our servers)
Contact us: any information you include in support emails or contact form submissions
Subscribe to our newsletter: email address and communication preferences
Leave a review or comment: review content, ratings, and associated account information

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

Browsing behavior: pages viewed, products browsed, search queries, and time spent on pages
Device information: browser type, operating system, screen resolution, and device identifiers
Network information: IP address and approximate geographic location
Referral data: the website or link that directed you to our platform

2. How We Use Your Information

We use your personal information for the following purposes:

Order fulfillment: processing your orders, charging payment, and arranging shipping and delivery
Shipping notifications: sending order confirmation, shipping updates, and delivery notifications via email
Customer support: responding to your questions, processing returns and refunds, and resolving issues
Product recommendations: personalizing your shopping experience based on your browsing and purchase history
Account management: maintaining your account, order history, and saved preferences
Marketing communications: sending newsletters, promotional offers, and product updates (with your consent; you can unsubscribe at any time)
Platform improvement: analyzing usage patterns to improve our website, products, and services
Fraud prevention: detecting and preventing fraudulent transactions and unauthorized access
Legal compliance: meeting tax, accounting, and regulatory obligations

3. Third-Party Service Providers

We share your information with trusted third-party service providers who help us operate our platform. These providers are contractually obligated to protect your data and use it only for the purposes we specify:

Stripe (payment processing): processes your credit card and payment information securely. Link Flame never stores your full card numbers. See Stripe's Privacy Policy.
Shipping carriers (order delivery): we share your name, shipping address, and phone number with carriers to deliver your orders.
Resend (email communications): sends transactional emails such as order confirmations, shipping updates, and password resets on our behalf.
Vercel (website hosting): hosts our website and processes web requests. See Vercel's Privacy Policy.
Sentry (error monitoring): collects technical error data to help us identify and fix bugs. This may include device information and anonymized usage data, but does not include your personal details or payment information.
Neon (database hosting): securely stores account and order data in our PostgreSQL database.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve our services. Here is what we use:

Essential Cookies (Required)

These cookies are necessary for the website to function and cannot be disabled:

Session cookie: keeps you logged in during your visit
Cart cookie: preserves your shopping cart between visits (30-day expiry for guest users)
CSRF token: protects against cross-site request forgery attacks

Analytics Cookies (Optional)

With your consent, we may use analytics cookies to understand how visitors use our site. These cookies collect aggregated, anonymous data. You can opt out of analytics cookies through your browser settings.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

Account data (name, email, preferences): retained until you request account deletion
Order records (transaction details, invoices): retained for 7 years after the transaction date, as required for tax and accounting purposes
Shipping addresses: retained with your account for convenience; deleted upon account deletion
Support correspondence: retained for up to 3 years to provide consistent support
Analytics data: retained in aggregated, anonymized form indefinitely

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

HTTPS encryption for all data transmitted between your browser and our servers
Bcrypt hashing for passwords (we never store passwords in plain text)
CSRF protection on all form submissions and API mutations
Rate limiting to prevent brute-force attacks
Secure, httpOnly cookies to prevent cross-site scripting access
PCI-compliant payment processing through Stripe (we never handle or store raw card data)

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

7. Your Rights

You have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you
Correction: request that we correct inaccurate or incomplete information
Deletion: request that we delete your account and personal data (subject to legal retention requirements for order records)
Opt out of marketing: unsubscribe from promotional emails at any time using the link in each email
Data portability: request your data in a machine-readable format

To exercise any of these rights, please email us at support@linkflame.com. We will respond to your request within 30 days.

8. California Consumer Privacy Act (CCPA) Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know: you can request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
Right to delete: you can request deletion of your personal information, subject to certain exceptions (such as completing a transaction or meeting legal obligations).
Right to opt out of sale: Link Flame does not sell your personal information. We do not and will not sell your data to third parties.
Right to non-discrimination: we will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, please email support@linkflame.com with the subject line "CCPA Request." We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@linkflame.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@linkflame.com
Contact form: linkflame.com/contact